SHIPPING & PAYMENT

Aura 33 is a Dutch brand, and all our products are made in the Netherlands.

We deliver Aura 33 products to customers worldwide. Shipping costs are calculated automatically after you select your country during checkout. Once your order has been dispatched, you will receive a Track & Trace number by email.

ESTIMATED DELIVERY TIMES

Netherlands — 3–4 business days
Belgium — 3–4 business days
Germany — 4–5 business days
Denmark — 4–5 business days
Austria — 4–6 business days
France — 4–6 business days
Poland — 5–6 business days
Spain — 5–7 business days
Sweden — 5–7 business days
Italy — 5–8 business days

DELIVERY OUTSIDE THE EUROPEAN UNION

United Kingdom — 8–10 business days
Switzerland and Norway — 7–12 business days
United States — 8–12 business days
Canada — 9–14 business days
Mexico — 10–18 business days
Israel and the United Arab Emirates — 10–18 business days
Australia and New Zealand — 12–20 business days

OTHER DESTINATIONS

Other European countries — approximately 6–10 business days
North America — approximately 8–16 business days
Central and South America — approximately 12–25 business days
Asia and the Middle East — approximately 10–20 business days
Other international destinations — approximately 10–25 business days

For destinations outside the European Union, delivery may take longer due to customs clearance or delays involving the local carrier. Any customs duties, import taxes or other local charges are the responsibility of the recipient and must be paid according to the regulations of the destination country.

HOW YOUR ORDER IS DELIVERED

In most countries, orders containing standard Aura 33 balms are usually delivered directly to your mailbox, without a phone call or personal handover by the courier.

If your tracking information shows that the parcel has been delivered, please check your mailbox first.

Due to its special packaging, the Gold Balm is shipped as a regular parcel. Depending on the local carrier, it may be delivered to your address or taken to a nearby collection point.

ADDRESS AND DELIVERY RESPONSIBILITY

The customer is responsible for providing complete and accurate delivery information, including the recipient’s name, street, house and apartment number, postcode, city, country and telephone number.

If you notice an error, please contact us as soon as possible. We can change the delivery address only before the order has been dispatched.

If a parcel is returned to Aura 33 because of an incorrect or incomplete address, refusal of delivery, or failure to collect it within the carrier’s specified period, the customer may choose:

• Reshipment after paying the new shipping fee and any return costs.

• A refund for the products after the parcel has been returned to and inspected by us, minus the original shipping fee and the actual return costs.

Shipping, reshipment and return expenses resulting from incorrect information or failure to receive or collect the parcel are non-refundable.

IMPORTANT SHIPPING INFORMATION

After your order has been dispatched, you will receive an email containing your Track & Trace number. If you do not receive it, please check your spam and promotions folders.

Tracking information may temporarily stop updating during international transit, particularly when a parcel is transferred to a local carrier. If the estimated delivery period has passed by more than five business days, please contact us so that we can check the shipment status.

If the tracking information shows that your parcel has been delivered but you cannot find it, please check your mailbox, entrance area, neighbours and nearest collection point. If the parcel is still missing, contact us as soon as possible so that we can open an investigation with the carrier.

If your order arrives damaged, please keep all packaging. Take clear photographs of the outer packaging, shipping label and damaged product, and send them to us. We will review the situation and offer an appropriate solution.

If the carrier officially confirms that a parcel has been lost, Aura 33 will arrange a replacement shipment or refund in accordance with applicable consumer law.

The recipient’s name, delivery address and order contents can be changed only before dispatch. Once the parcel has been handed over to the carrier, changes are no longer possible.

All delivery times are estimates stated in business days. Deliveries may take longer during public holidays, peak periods, customs clearance or unexpected carrier delays.

PAYMENT

Available payment methods are displayed securely during checkout. The final amount, including shipping costs, will be shown before you confirm and pay for your order.

CAN’T FIND YOUR COUNTRY?

The exact shipping cost is calculated automatically during checkout after you select your country and enter your delivery address.

If you would like to confirm delivery availability or the estimated delivery time before placing your order, please contact us. We will be happy to help.